Lotus admits its fancy London shop is a waste of money
Lack Of Spin From Hethel
My local dealer, Hexagon, called and mailed, but what was really telling, and bloody impressive, was the call from Hethel. I vented my disappointment with the Piccadilly store, and the Lotus man explained. And impressed. Normally you'd get some dreadful company line about how the shop wasn't for people like me, that it was all deliberate to avoid scaring people off and welcome new blood to the brand.
But instead he was honest.
He told me that the shop was a folly. That it was one of Dany Bahar's many expensive ideas. He signed a ten-year lease on the shop at a million pounds a year and they can't afford to run it. They did train up some good people but, as you can't pay people rural Norfolk salaries and expect them to work in Piccadilly, they left.
He said that the company was concentrating on developing new cars and it was better to leave the shop as a lost cause than spend time and money on getting it right. The Lotus man said that the two things the girl in the shop had to recommend her was that she was good at putting people on to him, and that she spoke seven languages. Anyone with a vague interest would be passed through. He suggested that if I wanted to know any more about Lotus or indeed anything about cars, not to bother going into the shop again but to call him.
(AutoBlog.com)
No comments:
Post a Comment